Privacy Policy

 

 

In this Privacy Policy you will find all the information regarding our use of the personal data you use to interact with us as a user.

You permanently have this Privacy Policy that you can consult on this website whenever you deem appropriate.

If you have any questions while reading this information, do not hesitate to ask us at hello@entheos-shop.com

The use of the services of the website, as well as the acquisition of any of the products offered, implies your acceptance as a Client, without reservations of any kind, of all the statements contained in this Privacy Policy and in the General Conditions.

About us

We are ENTHEOS B.V, owner of the website WWW.ENTHEOS-SHOP.COM and responsible for the processing of your personal data, its uses and its protection. You have our complete tax identification in our Legal Notice.

 

Ownership For what purposes we use your personal data

We will use the personal data obtained through the website, among other purposes, to manage your registration as a user of the website, manage your purchases, their shipping, payment for products, your possible returns and/or claims and the history of your purchases, and to respond to queries, suggestions or requests that you make to us through the website, send you personalized communications related to the products purchased and that we consider may be of interest to you, if you wish.

In more detail, the purposes for which we will process your personal data are:

 

Manage User Account:

If you decide to register as a user of our website, we will need to process your personal data to identify you on the website and facilitate access to its different functionalities as a registered user. If at any time you decide to cancel your user account, you must request it through the Customer Service forms.

Manage Purchases:

This purpose refers to the development and fulfillment of the contract for the sale of products that you make with us in each purchase action on the web.
– Includes the processing of personal data to contact you and keep you informed of any incident related to your purchases.
– Manage the payment of your purchases and activate mechanisms to detect and prevent possible fraud with you or against us. If the operation is considered fraudulent, the transaction will be blocked.
– Manage your returns, possible shipping incidents and your possible claims.
– To meet our tax obligations in terms of providing you with an invoice for your purchases.
Individualized marketing communications:
This purpose includes the processing of personal data to contact you in relation to sending informative commercial communications related to your product purchases.

User Service Actions:

This purpose consists of responding to the requests and requests that you make to us through the Customer Service form. We will only process your personal data necessary to manage or resolve your request, request, or claim.

 

What personal data will we request from you?

Depending on the purposes for which we use your personal data, we will need to process some data or others, which in general will be, depending on the case, the following:

 

To Manage the User Account:

– Identification data: ID, name, surname, full address, telephone number, email.
– Data related to purchase payments: purchase history.

To Manage Purchases:

– Identification data: ID, name, surname, full address, telephone number, email.
– Data related to payment of purchases: payment method, purchase history.
– Data of the recipients of the purchase shipments: name and surname, complete shipping address, telephone number, email.

 

For Individualized Marketing Communications:

– Contact information for sending commercial communications related to your purchases: name, email, telephone number.

 

For User Service Actions:

– Contact information for customer service management: ID, name, email, telephone.

Remember that, when you fill out your personal data through the forms on the website to access some of its features, you will find some marked with an asterisk. These data marked as mandatory are the minimum necessary to be able to provide you with the service or allow you access to certain functionality of the website.

You will not be able to send us or confirm the services or functionality you request if some of this information is omitted.

 

Third party data

If you have provided us with personal data of third parties, you are responsible for ensuring that you have informed them about the purposes and fo

signature in which we need to process your personal data.

 

Why do we use your data?

The legitimacy for the processing of your data comes from the fact that we need to process it to fulfill certain purposes. Depending on these, the legal basis for processing your data will vary.

Below we show you the different legitimacy that we will apply to the processing of your data.

 

Manage User Account

The processing of your data is necessary to manage your registration on the website and to provide you with access and its functionalities. The legitimacy to do so is based on the consent you give us when registering as a user of our website.

Manage Purchases

The legitimacy for the processing of your data comes from the fact that we need to process it to execute the contract for the sale of products that you accept with us. We will also carry out checks with your personal data to detect possible fraud when you make a purchase, especially when payment is made, for which we consider that we have a legitimate interest in making them. It is also possible that some treatments in the purchasing process are activated because you have requested it or you have authorized us to do so. In these cases, the legitimacy is based on the consent you give us to do so.

Individualized marketing communications

We consider that we have a legitimate interest in showing or sending you personal information related to your purchases or preferences. However, you can, at any time, ask us to exclude you from it.

 

User Service Actions

We consider that we have a legitimate interest in the processing of your personal data related to your queries or requests and to be able to respond to them appropriately. If the reason for your query or request is related to your order, purchase or incidents, the legitimacy for the processing of your data is its need to fulfill the sales contract. On the other hand, when your query is related to the exercise of your rights regarding the protection of personal data, or with claims associated with your acquisitions, the processing of your data is legitimized in compliance with legal obligations on our part.

In the Cookies Policy you can find what other types of information we will collect through the use of cookies.

The personal data that you have provided us will become part of files for processing for the purposes, legitimation, transfers and retention periods detailed in this document, and that you declare you know.

 

How long do we keep your data?

The period of conservation of your personal data will depend on the purposes for which it has been obtained and processed, specifically:

– Manage User Account:
We will process your personal data for as long as you remain a registered user, that is, until you decide to notify us of your cancellation.
– Manage Purchases:
We will process your data for the time necessary to manage the purchase of the products or services you have purchased, including possible returns, incidents or claims related to the purchase.
To comply with tax obligations on our part, we will keep the data on your purchase invoice for the period established by legislation for the prescription of responsibilities, which is currently 4 years. During this period your data will remain blocked.
– Individualized marketing communications:
We will process your personal data until you request your exclusion from commercial communications related to your purchases.
– User Service Actions:
We will process your data for the time necessary to respond to your request, request, incident or exercise of rights.

Once the deadlines have expired, the data will be deleted from our records.

 

Who do we share your data with?

To fulfill the expressed purposes, your personal data will be communicated to auxiliary service providers who facilitate the provision of the services we offer, among which are:

– Manage User Account:
– Manage Purchases:
Financial entities for the management of payments and refunds and fraud prevention.
Transportation, logistics and delivery service providers.
– Individualized marketing communications:
– User Service Actions:

Collaborators who advise us on the different regulatory compliances to which we are obliged.

Some of the aforementioned service providers are not located in territories of the European Union, so we will make international transfers with your personal data to these countries. In these cases, these transfers will be carried out with the appropriate guarantees and ensuring the security of your data through the formalization of Contract Clauses.

Types approved by the European Commission.

We will also transfer your personal data to Public Organizations or Administrations to which we are obliged by legal requirement.

You can request a list of these companies and organizations through our email hello@entheos-shop.com

 

What rights do you have over your personal data?

Regardless of the legal justification with which we have processed your personal data, you have a series of rights that you can exercise before ENTHEOS B.V, by communicating to the email hello@entheos-shop.com

  • Right of access to the personal data we have about you.

You can ask us to provide you with your personal data using the email provided.
We remind you that as a registered user you can consult this data on the website, in the section corresponding to your profile.

  • Right to rectification of your personal data.

Remember that you can make the correction yourself in the section corresponding to your profile on the platform. As your personal data has been entered directly by you on the website, the updating and veracity of this data, as well as the damages derived from providing inaccurate or untruthful data, is your responsibility.

  • Right to have your data deleted.

You can ask us to delete your personal data to the extent that it is no longer necessary for the purpose for which we need to process it or that we no longer have the legitimacy to do so or that you have revoked a given consent.

When you exercise this right of deletion, we will block your personal data for any type of processing during the retention period that we have indicated above. And once it has passed, we will proceed to its definitive elimination.

  • Right to limit the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of the data or to keep it beyond the necessary time when you may need it.
  • Right to request the portability of your personal data. This means that you will have the right to receive the personal data that you have provided to us in a structured, commonly used and machine-readable format, in order to transmit it to another entity directly, whenever technically possible.
  • You can also file a claim with the supervisory authority in matters of data protection, in particular, with the Spanish Data Protection Agency.

Changes to the Privacy Policy

We may adapt or modify the information contained in this Privacy Policy when we deem it appropriate or incorporate new functionalities on the website that require it.

If we do so, we will notify you through an information banner on the website itself.

We advise you to periodically review this Privacy Policy.